We aim to have all invoices paid within 3 business days however if you are a new provider to us, payment may take up to 7 business days. Please submit all Invoices to [email protected].
For all new providers, please send bank details (account name and number) and ABN in advance of sending the first Invoice to ensure you have been set up as a Provider in our system.
For all providers, to ensure we can process Invoices as quickly as possible, please ensure you detail the following information on your Invoice:
Please be advised we are seeing increased audit activity within the National Disability Insurance Scheme (NDIS). The NDIS have specific requirements that Invoices must adhere to if you wish to receive payment.
To ensure compliance, we are continuously conducting reviews of provider Invoices to ensure requirements are being met. You may receive further emails from us in relation to this in order to assist in aligning with these requirements before you can process your invoice.
Due to this, there are some invoices that may take longer to process. These may include but are not limited to:
- Invoices that are inappropriately formatted or required information is missing
- Invoice has a service date greater than 2 months old
- Invoice for a service or item that may not be covered under the NDIA or we need to seek further clarification/approval from either the participant or the NDIA directly
- Invoices that need further supporting documentation eg. Letters of Support
- The Participant has a review in progress, a New Plan or a Review of Plan has been issued
For Participants purchasing products to reimburse from their Plan we strongly suggest you access the helpful page on the NDIS website regarding whether the products can be used with the Plan funding.
https://www.ndis.gov.au/providers/becoming-ndis-provider/am-i-ready/supports-and-services-funded-ndis
We aim to promptly contact providers if there are delays in processing their invoices. If your invoice hasn't been paid within 7 business days please feel free to resend your email or check with our Accounts Team - [email protected]
Please ensure that any Service Agreements are emailed to [email protected] so that we may set aside adequate funding for your services.
For all new providers, please send bank details (account name and number) and ABN in advance of sending the first Invoice to ensure you have been set up as a Provider in our system.
For all providers, to ensure we can process Invoices as quickly as possible, please ensure you detail the following information on your Invoice:
- Date of Invoice
- Unique Invoice Number
- Service Provision Date
- Participant's Full Name
- Participant's NDIS Number
- Provider Contact Details
- Provider Bank Details
- Provider ABN
- NDIS Line Item Number
- NDIS Line Item Name
- Quantity/Hours of Service
- Rate of Service from Price Guide
- Total Claim Amount
Please be advised we are seeing increased audit activity within the National Disability Insurance Scheme (NDIS). The NDIS have specific requirements that Invoices must adhere to if you wish to receive payment.
To ensure compliance, we are continuously conducting reviews of provider Invoices to ensure requirements are being met. You may receive further emails from us in relation to this in order to assist in aligning with these requirements before you can process your invoice.
Due to this, there are some invoices that may take longer to process. These may include but are not limited to:
- Invoices that are inappropriately formatted or required information is missing
- Invoice has a service date greater than 2 months old
- Invoice for a service or item that may not be covered under the NDIA or we need to seek further clarification/approval from either the participant or the NDIA directly
- Invoices that need further supporting documentation eg. Letters of Support
- The Participant has a review in progress, a New Plan or a Review of Plan has been issued
For Participants purchasing products to reimburse from their Plan we strongly suggest you access the helpful page on the NDIS website regarding whether the products can be used with the Plan funding.
https://www.ndis.gov.au/providers/becoming-ndis-provider/am-i-ready/supports-and-services-funded-ndis
We aim to promptly contact providers if there are delays in processing their invoices. If your invoice hasn't been paid within 7 business days please feel free to resend your email or check with our Accounts Team - [email protected]
Please ensure that any Service Agreements are emailed to [email protected] so that we may set aside adequate funding for your services.
