We collect information about you for the primary purpose of providing quality supports and services to you. We need to collect some personal information from you to ensure our services meet your needs. If you do not provide this information, we may be unable to fully provide these services. This information will also be used for:
- administrative purposes for running our service
- billing you directly, through the NDIS, or other agency if required
- use within our service to ensure you are provided with quality supports and services
- disclosure of information to the NDIA, the NDIS Quality and Safeguards Commission, or other government agencies if needed
- disclosure of information to health professionals to ensure high quality health care for you if needed
- disclosure to other providers, with your consent, in order to provide appropriate services.
We have a privacy policy that is available on request. That policy provides guidelines on the collection, use, disclosure and security of your information.
To ensure the process of quality supports and services, information about you may be given to other service providers who also provide you services.
Upon signing, participant acknowledges they:
- have read the above information and understand the reasons for the collection of my personal information and the ways in which the information may be used and disclosed and I agree to that use and disclosure
- understand that this consent is valid only for the time specified
- understand that it is my choice as to what information I provide and that withholding or falsifying information might act against the best interests of the supports and services I receive
- am aware that I can access my personal information and shift notes on request and if necessary, correct any information I believe to be inaccurate
- understand that if, in exceptional circumstances, access is denied for legitimate purposes, that the reasons for this and possible remedies will be made available to me
- have been provided with or have been given an opportunity to obtain a copy of the privacy policy.
PERSONAL INFORMATION COLLECTION
You may contact us by email, mail or phone using the details provided at the bottom of this page. You have the right to gain access to the information we hold about you.
Our privacy policy (available upon request) contains information on how you may request access to, and correction of, your personal information and how you may complain about a breach of your privacy and how we will deal with such a complaint.
We need to collect information about you for the primary purpose of providing quality supports and services. In order to fully provide these services, we need to collect some personal information from you. This information will also be used for the administrative purposes of running the practice such as billing you or through the NDIS. Information will be used within the service for planning and managing your plans and supports.
We may disclose information regarding you to other service providers or health professionals only with your consent. We will not disclose your information to commercial companies, however specific service or product information as deemed suitable for your management, may be forwarded to you by us, unless you instruct us not to forward this type of information. Your written consent will obtained at the start of any new planned activities. We do not disclose your personal information to overseas recipients.
File information is stored securely and access only by our workers. We take all reasonable steps to ensure that information collected about you is accurate, complete and up-to-date. You may have access to your information on request and if you believe that any of the information is inaccurate, we may amend it accordingly. If you do not provide relevant personal information, in part or in full, this may result in the provision of incomplete supports or services which may impact on your plans and goals. Any concerns you may have about this statement or the information we store about you can be directed to the following contact -
Administration Team
Step 2 Plan Management
54a Bromfield St, Colac, 3250
0412 198 502
[email protected]
DECISION MAKING
This section provides information about your rights to make decisions about your life.
Decision making is all about what you want. You have the right to be respected and treated like other people.
This includes -
- your right to make decisions about your life
- the meaning of consent
- how we help you to make decisions
- what happens during emergencies.
You have control over your life. We are here to support you to make decisions. You can make decisions about:
- daily activities
- food and drink
- money
- household tasks
- hygiene (such as showering or brushing teeth)
- what help you receive from us
- medical visits and treatments
- taking medicine
- sharing your personal information.
CONSENT
When you agree that something should take place, you are giving consent. Before giving consent you have to understand:
- what will be happening
- what you will have to do
- how the activity or treatment will make you feel better
- what might go wrong.
WITHDRAWING CONSENT
Withdrawing consent means that you are changing your mind. If you feel uncomfortable about something that is happening, you can withdraw consent at any time.
THE LAW
We always follow the rules set by the government to make sure that you know your rights.
If you are 18 years or older, you can make your own decisions and give consent.
If you are under 18, you can make some decisions as well. However, your parent or guardian may need to help you.
HOW TO GIVE CONSENT
You can choose how you give consent and tell us your decisions. You can give consent by:
- using body language (such as pointing or moving your head)
- signing a piece of paper with a pen
- saying ‘yes’ or ‘no’
- showing us a picture
- spelling out your answer.
SUBSTITUTE DECISION MAKERS
Sometimes you might need help to make a decision. You can ask a person you trust and they can give you advice. You can talk to:
- your parents or guardian
- your support worker or carer
- your close friends and family.
- you do not have anyone to help you make decisions
- you are having trouble making your own decisions.
your life.
EMERGENCY MANAGEMENT
We will always help to protect you from harm.
If you are in an emergency, we may NOT ask for consent if:
- you are too hurt to give consent (for example, if you are not awake)
- the doctor believes the emergency treatment will save your life
- you haven’t told us that you DO NOT want the treatment
- the person doing the treatment has looked at your care plans.
