service agreement
FEES
Valid from: 1 December 2020 (Version 2.0 – Publication Date: 17/11/2020)
This service agreement outlines 12 months of supports unless otherwise stated. The following is an outline of the costs that will be billed for a 12-month period:
● Fees are GST inclusive, where applicable, and the stated Price Limits cover all costs of support provision
● There are no travel costs associated with support provision
Item Number: 14_033_0127_0_3
Name: Plan Management and finance capacity building - set up costs
National: $232.35
Remote: $325.29
Very Remote: $348.54
Item Number: 14_034_0127_0_3
Name: Plan Management - Financial Administration Monthly Fee (for the period of 12 months)
National: $1,253.40
Remote: $1,754.76
Very Remote: $1,880.04
SUPPORT PROVISION
Step 2 Plan Management Pty Ltd will:
● Provide ongoing management of financial administration relating to Participant’s plan;
● Timely payment of invoices (7 days from receipt of a complete and correct invoice);
● Monitor spend against Participant’s plan budget;
● Provide a client liaison and conduit to supplier for any financial related matters; and
● Adhere to employee values and guidelines.
PARTICIPANT/REPRESENTATIVE
The Participant/Representative will be required to:
● Provide any required information in a timely matter, including, but not limited to NDIS number, Contact details and NDIS plan;
● Provide detailed information regarding support budgets. Any changes incurred to support budgets or NDIS plans will need to be provided in writing;
● Give permission for Step 2 Plan Management Pty Ltd to pay and claim from the funds specified in the NDIS plan;
● Keep within the budget of the NDIS plan;
● Access providers that have a current Australian Business Number (ABN);
● Access providers that charge within the NDIS Price Guidelines or agree to paying a gap fee for services that charge over the maximum NDIS rates;
● Have the right to privacy and confidentiality and may request access to any related financial information kept by Step 2 Plan Management Pty Ltd; and
● Communicate and work cooperatively with employees in a courteous and considerate manner.
INVOICE PAYMENT
All invoicing communications will be directed via [email protected]. It is expected that Service Providers will claim payment for supports directly via this channel, however invoices may also be submitted by Participant/Representative. This contact point can also be used for any administration or general queries.
TERMINATION
If either party intends to terminate this Service Agreement, it may do so in writing with a required 1 months notice period. This notice period may be void if either party is in serious breach of this Service Agreement.
FEEDBACK – COMPLAINTS AND INCIDENT REPORTING
Any feedback can be directed via [email protected] or 0412 198 502. Complaints and incident reporting policies can be found on the website located at: http://www.step2pm.com/
For complaints you wish to make directly to the NDIS Quality and Safeguards Commission, please follow prompts via the following link: https://www.ndiscommission.gov.au/about/complaints
Valid from: 1 December 2020 (Version 2.0 – Publication Date: 17/11/2020)
This service agreement outlines 12 months of supports unless otherwise stated. The following is an outline of the costs that will be billed for a 12-month period:
● Fees are GST inclusive, where applicable, and the stated Price Limits cover all costs of support provision
● There are no travel costs associated with support provision
Item Number: 14_033_0127_0_3
Name: Plan Management and finance capacity building - set up costs
National: $232.35
Remote: $325.29
Very Remote: $348.54
Item Number: 14_034_0127_0_3
Name: Plan Management - Financial Administration Monthly Fee (for the period of 12 months)
National: $1,253.40
Remote: $1,754.76
Very Remote: $1,880.04
SUPPORT PROVISION
Step 2 Plan Management Pty Ltd will:
● Provide ongoing management of financial administration relating to Participant’s plan;
● Timely payment of invoices (7 days from receipt of a complete and correct invoice);
● Monitor spend against Participant’s plan budget;
● Provide a client liaison and conduit to supplier for any financial related matters; and
● Adhere to employee values and guidelines.
PARTICIPANT/REPRESENTATIVE
The Participant/Representative will be required to:
● Provide any required information in a timely matter, including, but not limited to NDIS number, Contact details and NDIS plan;
● Provide detailed information regarding support budgets. Any changes incurred to support budgets or NDIS plans will need to be provided in writing;
● Give permission for Step 2 Plan Management Pty Ltd to pay and claim from the funds specified in the NDIS plan;
● Keep within the budget of the NDIS plan;
● Access providers that have a current Australian Business Number (ABN);
● Access providers that charge within the NDIS Price Guidelines or agree to paying a gap fee for services that charge over the maximum NDIS rates;
● Have the right to privacy and confidentiality and may request access to any related financial information kept by Step 2 Plan Management Pty Ltd; and
● Communicate and work cooperatively with employees in a courteous and considerate manner.
INVOICE PAYMENT
All invoicing communications will be directed via [email protected]. It is expected that Service Providers will claim payment for supports directly via this channel, however invoices may also be submitted by Participant/Representative. This contact point can also be used for any administration or general queries.
TERMINATION
If either party intends to terminate this Service Agreement, it may do so in writing with a required 1 months notice period. This notice period may be void if either party is in serious breach of this Service Agreement.
FEEDBACK – COMPLAINTS AND INCIDENT REPORTING
Any feedback can be directed via [email protected] or 0412 198 502. Complaints and incident reporting policies can be found on the website located at: http://www.step2pm.com/
For complaints you wish to make directly to the NDIS Quality and Safeguards Commission, please follow prompts via the following link: https://www.ndiscommission.gov.au/about/complaints
